General Manager – Domiciliary Care

Wickford, Essex

​​​​​​​£41,000 – £43,000pa + Company Car

Compass Associates is an award-winning, UK specialist Health and Social Care Recruitment Consultancy providing tailored, high quality recruitment solutions for all permanent assignments.We are recruiting on behalf of a leading home care organisation based in Wickford who are looking to recruit a General Manager to support in the management, development and growth of the business.

General Manager Responsibilities:​​​​​​​

• To have overall responsibility for the operational and care delivery functions of the Visiting Angels office,reporting to the Managing Director.
• To have overall responsibility of the business administration elements of invoicing, banking, payroll andcontracts.
• To manage the Registered Manager at the location.
• To manage the services within Visiting Angels in accordance with standards agreed with the ManagingDirector, legislative requirements, relevant regulations, and in line with accepted best practices.
• Create a work atmosphere that promotes a high quality of work life.
• Create and maintain a culture of performance and excellence.
• To oversee implementation of Visiting Angels’ policies and procedures.
• Manage costs effectively at all times in agreement with the Managing Director.
• Always act in an open and transparent manner, irrespective of who the General Manager is dealing with(i.e. Managing Director, Staff, Clients or external personnel).
• Must have a working understanding of the Care Act and CQC’s Essential Standards. To assist in theRegistered Manager in the improvement and maintenance of these standards.
• Must have a working understanding of the finance of the business and ensure that invoicing and banking are completed in good time and correctly.
• To ensure that reconciliations are completed at least monthly, that monitor transactions into and out ofthe company bank account, and that debtors are being managed in a robust and effective manner.
• To ensure that staff are paid accurately and in good time, as per the company’s payroll timetable.
• To ensure that all contracts are in place for all clients, and that both the client and the office have asigned copy of the business contract.
• To ensure that all HR and personnel issues are dealt with effectively and in good time e.g. disciplinaryissues, grievance issues, maternity issues, etc.
• To effectively control costs, such that client safety is maintained but also so that company budgets arefollowed as much as reasonably possible.
• To market and sell the Visiting Angels brand and service as needed, to ensure on-going increases in client numbers.
• To ensure that referrals for new clients are completed comprehensively and in good time, in order thatclient census increases.
• However, these assessments must be done in such a manner that risk can be managed safely and thatinappropriate or high-risk individuals are turned away.
• Recruit select and train employees, in numbers agreed with the Managing Director in line with thebusiness plan for the location.
• Ensure that all new employees are oriented and inducted correctly.
• To ensure that staff are trained in accordance with Visiting Angels policies and procedures
• To line-manage and supervise senior staff, in order that they correctly manage their direct reports andthat they work to company standards.
• Ensure that Supervision and Appraisal takes place for all staff at specified intervals.
• Manage employee numbers so as to eliminate the use of Agency staff for routine or planned absences.
• To ensure each client is risk assessed and a risk assessment is compiled based on the individual clients’needs and requirements and that the risk assessment is evaluated and reviewed on the dates agreed, orsooner if the client’s circumstances change.
• To ensure that all clients are safeguarded at all times; and that safeguarding alerts happen correctly,appropriately and in good time.

If you would like to be considered for this exciting opportunity or would like to request a full job description, please contact Robbie Peto direct on 0161 938 1181 . Alternatively, please email rpeto@compassltd.co.ukCompass Associates Ltd is acting as a Recruitment Consultant for this permanent vacancy. Compass Associates offers a great incentive for recommendations – we offer £200 of John Lewis Vouchers for each successful candidate recommended by you.